Contact Us
We’re here to help
Download trouble, install questions, sync help, privacy requests, or feature ideas — write to us and a human replies, usually within 24–48 business hours.
Email support
We prioritize every message and respond within 24–48 business hours. For the fastest resolution, include the details in Section 2.
1. What to include in your email
Copy-paste this checklist into your message and fill in what you can:
- App version — e.g. (v2026.09.18) (find it in the app’s About screen).
- Device & Android version — e.g. Pixel 7, Android 14.
- What happened — what you tapped, what you expected, what you saw instead.
- Steps to reproduce — numbered steps, plus the link or site involved if relevant.
- Screenshots or screen recording — attach if possible; never send passwords.
2. Self-help first
Most issues are solved in under two minutes:
- Fresh APK — grab the latest build (v2026.09.18, Android 11.0+): Download APK.
- Install blocked? — see Install in 3 steps: allow “Install unknown apps” for your browser, then retry.
- Download fails on one site? — try another link to isolate it, then send us the failing URL and your app version.
- Privacy or account — how sync works and how to delete data: Privacy Policy.
- Rules of the road — acceptable use and content rights: Terms and Conditions.
3. Topics we handle
- Bug reports — crashes, failed downloads, broken features.
- Install & update help — blocked installs, update confusion, version questions.
- Account & sync — login trouble, sync conflicts, data deletion requests.
- Privacy requests — access, correction, or deletion of account and sync data.
- Copyright — infringement notices with the details listed in our Terms, Section V.2.
- Feature ideas & feedback — what should Tube AIO do next?
4. Quick answers
Is Tube AIO premium?
Yes — a premium product with dedicated support and regular updates. No account needed for core downloading.
“Install blocked” on Android — what do I do?
This is Android protecting you from sideloaded apps. Open Settings → allow “Install unknown apps” for the browser you downloaded with, then tap the APK again.
How do I delete my data?
On-device files: delete in the app or via file manager. Server sync copy: clear sync in the app or email us for full account deletion.
Do you have a community chat or phone support?
Not yet — email is the official channel and gets the fastest response from the team itself.
5. Response times & abuse
We answer in the order received, normally within 24–48 business hours (Mon–Fri). Messages with threats, spam, or unlawful content are ignored and may be reported. For copyright notices, include ownership proof and exact locations as described in the Terms so we can act without back-and-forth.